Contact
One address, and deliberately no form.
Everything reaches ops@shielddata.link. A form on a page like this either posts nowhere, which is dishonest, or posts somewhere and quietly takes an IP address and a browser fingerprint you never agreed to hand over.
Routes
Subject lines, what to include, and how long each takes.
The subject line is not a formality. It is how a small company sorts an inbox without a helpdesk product sitting in front of it.
| Matter | Subject line | Worth including | Response |
|---|---|---|---|
| Whether the service would suit a system you run | Scoping | What the system is, what takes the backup, where the copy lives, and what a successful restore would look like to you | 5 business days |
| Arguing with the premise on the front page | Premise | Where you think the reasoning breaks. This is a genuine invitation and it gets a real answer | 5 business days |
| A fault or an error on this website | Website | The page, the browser, and what you expected to happen | 5 business days |
| A security problem in anything we run | Security | Steps to reproduce, and whether you have told anybody else | Same or next business day |
| Access to personal information we hold about you | Privacy request | The email address the information would be associated with | 30 days |
| Correction of personal information | Privacy request | What is wrong and what it should say | 30 days |
| Deletion of correspondence we hold | Delete my data | The address you wrote from | 30 days |
| A request about data inside a customer's system | Route my request | Which organisation you believe holds it, if you know | Routed within 5 business days |
| A privacy complaint | Privacy complaint | What happened and what you want done about it | Acknowledged in 5 business days, answered in 30 |
| Copyright, trade mark or anything legal | Legal | The work, the claim, and how to reach you | 5 business days |
Commitments
What those numbers actually mean.
Five business days
A substantive reply, not an acknowledgement that an acknowledgement is coming. If something genuinely needs longer, we will say so inside the five days and give a date.
Thirty days
The period Australian Privacy Principles 12 and 13 allow for access and correction. Verifying who you are happens inside that period rather than on top of it, and a refusal comes with written reasons, the ground relied on, and how to complain about it.
Same or next business day, for security
A report about a security problem is read before anything else in the inbox. We will not treat a good faith report as hostile, we will not threaten anybody who sends one, and we will tell you what we did about it. There is no bounty programme, because there is nothing in production to hunt through, and saying so is more useful than implying one exists.
If your data is inside a customer's system
There are no customers yet, so at present this cannot arise. When it can, the answer will be that the customer is the organisation that must respond to you, and our job is to identify it, route your request within 5 business days, tell you that we have, and then help the customer answer. We will not act on a request about a customer's data without that customer's instruction, and the reasoning is set out in the privacy policy.
If we do not satisfy you
Complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. There is no fee, you do not need a lawyer, and you do not need our agreement. The Commissioner will normally expect you to have given us 30 days first.
Identity
Who you are writing to.
Legal name
SHIELD DATA SYSTEMS PTY LTD
Entity type
Australian proprietary company, limited by shares
ACN
696 553 036
ABN
46 696 553 036
ABN status
Active
GST
Registered for GST
State
New South Wales, Australia
Contact
ops@shielddata.link, the only contact route. There is no form on this site and no telephone number is published
Where to check it
The ACN sits with the Australian Securities and Investments Commission. The ABN, its status and the GST position are published free, without an account, at abr.business.gov.au
Service of documents
The registered office recorded against ACN 696 553 036 at ASIC is the address with legal effect for service. We do not publish a second address here, because a second address would not have that effect